Exalting Hospice and Palliative Care ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule a consultation, or use our chat services.

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us.

Personal Information:
When you fill out our "Contact Us," "Request a Hospice Assessment," or "Schedule a Consultation" forms, we may collect:

• Full Name

• Phone Number

• Email Address

• Dates/Times for requested appointments

• Any personal messages or inquiries included in the text fields.

Health Information (PHI):
Because of the nature of our services, you may choose to provide limited health-related information in our comment boxes or chat widgets. Please note that while we take security seriously, standard web forms are not always 100% secure. We strongly recommend against sharing sensitive detailed medical diagnoses or social security numbers via standard web forms.

Automated Information:

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP Address

• Browser type and operating system

• Referring URLs

• Device information (mobile vs. desktop)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To schedule consultations, hospice assessments, and coordinate care.

• Communication: To contact you regarding your inquiries, confirm appointments, and provide customer support.

• Marketing: To send you our newsletter (if you opted in) or information about our services that may interest you.

• Improvement: To analyze website traffic and improve the user experience.

3. HIPAA and Medical Information

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) that becomes part of a patient's medical record is governed by our separate Notice of Privacy Practices, which is provided to patients and families upon admission. This website Privacy Policy governs the collection of data from site visitors.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or serving our users (e.g., website hosting, email delivery services, chat widget providers), so long as those parties agree to keep this information confidential.

• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can choose to set your browser to remove or reject cookies; however, this may affect the availability and functionality of our website (e.g., the scheduling calendar or chat features).

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Contact Us

If you have questions or comments about this policy, you may email us or contact us by post at:

Exalting Hospice and Palliative Care
Serving Greater Houston and Golden Triangle Area
Phone: (281) 815-9086 | 888-248-8072
Email: [email protected]